Confetti Party & Tent Rentals

Reviews

• ★ ☆ ☆ ☆ ☆
  Absolutely terrible experience. Confetti was setting up 1 hour into our wedding!!!!! 5 days before the wedding they sent an updated quote that had $250 of additional fees that were not on the last 4 quotes. After many phone calls, I was only refunded $150 and they still haven't refunded the remaining $100. 2 days before the wedding day I was surprised to see Phoenix Tent Rentals pull up and deliver the tent. Nobody told me that Confetti sub-contracts out their tents! We should have just gone with Phoenix...This added many headaches because now there were 2 separate contracts. Phoenix had forgotten to deliver the leg drapes and I called confetti 5+ times to see if they were going to bring them. Confetti kept beating around the bush and never directly answered me. On the wedding day, the subfloor for the dance floor arrived just before the wedding was to begin but they had forgotten the leg drapes. We had to send a guest from our wedding to Phoenix rentals to pick up the leg drapes!!! Confetti tried to install them but they looked absolutely terrible as they had never installed them before. Some were even inside out. It would have looked better to wrap the tent legs in white tablecloths. Everything was 'finished' being installed an hour after our wedding had begun! During cocktail hour, there were still crates all over the lawn where people were mingling with their drinks. We were completely embarrassed. When Phoenix came to take down the tent, they realized all the tables and chairs were stacked underneath the tent. They told my father that they were not able to take down the tent with Confettis tables underneath ( we were never told this). My 60 year old father had to move everything. This was another downside to having two contracts that we were not aware of. Our wedding planners had heard great reviews of confetti, which is why we originally chose to go with them, even though they had a higher price. I phoned Jason from Confetti and told him of our experience of how Confetti was setting up during our wedding. He agreed that it was unacceptable and shouldn't have happened. The leg drapes were refunded however we were expecting some sort of a discount because of all the stress it caused. Jason was fine with leaving us as unhappy customers.
  By Brent Wiebe, February 04, 2017
• ★ ★ ★ ★ ★
  So accommodating. We messed up and they helped fix our order. Great customer service.
  By Annette Sauder, January 19, 2017
• ★ ★ ☆ ☆ ☆
  This past weekend my daughter had her wedding. We had tables and chairs and other items to be delivered on the Friday before the wedding. They first delivered all the tables and said they would be back shortly with the remainder of the order. We did not receive a phone call as to there whereabouts and they showed up 2 hrs later. (There store is 15 minutes from the venue)We were not impressed and expressed our disappointment as we could not get things set up without the tablecloths. One of the workers just said they had another delivery to make and" not to shoot the messenger". Obviously they don't understand the stress behind setup of an event. Then there were 4 items that were missing from the order. So there was no way we could get them until the morning. My son in law had to pick them up at there store on the morning of his wedding. I would never recommend them due to the poor service we received. Even when I got a hold of an employee on the phone on Friday night he said there was nothing he could do until the morning. So there is no emergency back up.
  By Audrey Silver, January 19, 2017
• ★ ★ ★ ★ ★
  I recently rented some tables and chairs and other party supplies from this company and they were fantastic. The person who delivered was wonderful and so was the person who picked up. A well run company with excellent staff.
  By Karla Kerr, January 15, 2017

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